You recently had a bad experience at a restaurant. Write a letter to the manager of the restaurant. In your letter:
- describe what happened
- explain how you felt about the experience
- say what you would like the manager to do to resolve the issue
Dear Manager,
I am writing to express my extreme dissatisfaction with the dining experience I had at your restaurant last [Date]. I had high hopes for a pleasant meal, but unfortunately, it turned out to be a rather disappointing one. 😒
Upon entering the restaurant, we were greeted by a hostess who seemed disinterested and distracted. It took her a while to seat us, and even then, we had to wait for several minutes before a server came to take our order. When the server finally arrived, he was brusque and impatient, barely making eye contact with us as he scribbled down our requests. 🤨
The food took an unreasonably long time to arrive, and when it did, it was far from what we had expected. The steak I ordered was overcooked and dry, and the vegetables were limp and tasteless. My partner's pasta was undercooked and had a strange texture. We were extremely disappointed with the quality of the food, especially considering the high prices on the menu. 😡
To make matters worse, the service throughout the meal was aby++al. Our glasses were never refilled without us having to ask, and we had to wait ages for the server to come back to take our plates away. When we finally asked for the bill, it took another eternity for it to arrive. We were left feeling frustrated and rushed, as if the restaurant was trying to get rid of us as quickly as possible. 😤
I understand that mistakes can happen, but the overall experience at your restaurant was so poor that it has left a bad taste in my mouth. I am extremely disappointed that I chose to dine at your establishment, and I will definitely not be returning in the future. 😔
To resolve this issue, I would like you to offer me a full refund for the meal. I believe this is the least you can do to compensate for the terrible service and subpar food. Additionally, I would appreciate it if you could take steps to improve the quality of your service and the food in your restaurant. This could include training your staff to be more friendly and attentive, as well as ensuring that the food is prepared to a higher standard. 🤗
I hope you will take my complaint seriously and take the necessary steps to address these issues. I look forward to hearing from you soon.
Yours sincerely,
[Your Name]