在雅思考试过程中,由于各种原因，考生可能会需要申请退款，写一封清晰、礼貌且符合英文规范的退款邮件是确保顺利获得退款的关键，本文将详细介绍雅思退款邮件英文的写作要点和示例。
邮件格式
- 邮件主题：简洁明了地表达邮件目的，Request for IELTS Refund”（雅思退款申请）。
- 称呼：如果知道负责退款的具体人员姓名，使用“Dear [姓名]”；若不清楚，可用“Dear Sir/Madam”，详细阐述退款原因、相关考试信息等。
- 结束语：常用的如“Thank you”“Best regards”等，再加上你的姓名。
- 签名：手写签名（如果是纸质邮件）或电子签名（如果是邮件）。内容
- 自我介绍：在邮件开头，简要介绍自己，包括姓名、联系信息以及与雅思考试的关联，如你的考生ID、考试日期和地点等。Dear Sir/Madam,
I am [你的姓名], and my candidate ID is [具体ID]. I took the IELTS test on [考试日期] at [考试地点].
说明退款原因：清晰、诚实地说明你需要退款的原因，可以提及一些具体情况，如生病、家庭突发状况等。I am writing to request a refund for my IELTS test fee due to an unexpected illness. I have been suffering from [具体病症] for the past few weeks, which has severely affected my ability to prepare for and take the exam.
提供相关证明（如有）：如果你的退款原因需要证明文件支持，如医生证明、医院报告等，在邮件中说明并附上文件的扫描件或照片（如果是电子邮件）。Enclosed is a medical certificate from [医院名称] dated [证明日期], which verifies my illness and inability to take the test.
提及考试费用信息：明确指出你支付的考试费用金额，并提供支付凭证的相关信息，如支付日期、支付方式等。I paid the test fee of [具体金额] on [支付日期] through [支付方式], such as credit card or bank transfer. The transaction reference number is [交易参考号].
表达期望和感谢：在邮件结尾，表达你对退款处理的期望，并对相关工作人员的帮助表示感谢。I sincerely hope that my refund request can be processed as soon as possible. Thank you for your kind attention and assistance in this matter.
示例邮件
Subject: Request for IELTS Refund
Dear Sir/Madam,
I am Li Ming, and my candidate ID is 123456. I took the IELTS test on July 15th, 2023, at the [考试地点] test center.
I am writing to request a refund for my IELTS test fee due to a family emergency. My mother suddenly fell ill, and I had to rush back to my hometown to take care of her. As a result, I was unable to focus on the exam preparation and eventually decided not to take the test.
Enclosed is a copy of the hospital admission form for my mother, which shows the date of her admission as July 10th, 2023. This clearly indicates that I had to be with her during that critical period.
I paid the test fee of $250 on June 30th, 2023, through credit card. The transaction reference number is 7890123456.
I sincerely hope that my refund request can be processed promptly. Thank you for your understanding and assistance in this difficult situation.
Best regards,
Li Ming
注意事项
- 语言规范：使用正式、礼貌的英文表达，避免使用口语化、随意的词汇和句子结构。
- 逻辑清晰：确保邮件内容的逻辑连贯，退款原因、相关信息等按照合理的顺序阐述。
- 及时跟进：发送邮件后，可适当时间后再次联系询问退款进度，如“Dear [负责人员姓名], I sent a refund request email on [邮件发送日期]. Just wondering if there's any update on my request? Thank you.”
写一封规范、有效的雅思退款邮件英文需要注意格式、内容和语言等多方面，希望通过本文的介绍和示例，能帮++生顺利地完成退款申请流程😃。